Privacy & Data Protection

Hibaaje's Privacy Policy —
Your Data Is Safe With Us

Protecting your personal information is our highest priority at hibaaje. This Privacy Policy explains in detail how your data is collected, stored, used, and kept secure.

Last Updated: January 2026 Language: Bengali Reading time: approximately 7 minutes

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Data Protection

Key Highlights

How We Use Your Data Security We Do

SSL Encryption

Hibaaje secures all data transfers with 256-bit SSL encryption. Your password, payment details, and personal data are fully protected.

No Sale of Data

Your personal information is never sold to any third party. hibaaje does not trade member data for profit.

Minimal Data Collection

Only the data necessary to provide our services is collected. We do not request any personal information that is not required.

Secure Server Storage

All data is stored on secure servers that meet international standards. Regular security audits are conducted to ensure there are no vulnerabilities.

Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Breach Protection

In the event of a data breach, we are required to notify affected members within 72 hours and take immediate action.

1

Role & Purpose

Hibaaje is a trusted online gaming platform for members in Bangladesh. We believe that every member's personal privacy is a fundamental right. This Privacy Policy is a transparent agreement between hibaaje and you — clearly setting out exactly what we do and do not do with your information.

This policy applies whenever you browse the hibaaje website, open an account, play games, make deposits or withdrawals, or contact our support team — in short, it governs all interactions you have with us.

Hibaaje fully complies with international data protection standards. The core aim of our privacy policy is to earn and maintain your trust — because without it, we have no foundation.

Our Commitment: hibaaje never sells, rents, or shares your personal information without authorization. Your privacy is a responsibility we take seriously.

2

How We Collect Data

Hibaaje collects your information through several methods. In each case, we only collect what is necessary to provide the service. The main ways we gather information are outlined below:

  • Registration Process: Information you provide when registering, such as your name, email address, mobile number, and date of birth.
  • Identity Verification (KYC): National ID or other identity documents submitted for account verification.
  • Financial Transactions: Payment-related information collected during deposits and withdrawals.
  • Automatic Collection: IP address, browser information, device details, and cookies collected during website browsing.
  • Support Contact: Information provided when you contact us via live chat, email, or any other channel.
  • Gaming Activity: Your gaming history, bet amounts, and win/loss records.

Hibaaje will never ask for your password or full payment details via phone call or informal message. If you receive such a request, please contact support immediately.

3

What Information We Collect

The table below provides a detailed breakdown of the data collected by hibaaje, along with the purpose of collection for each category.

Data Type Example Purpose
Identity Information Full name, date of birth, national ID number Account Verification & Legal Compliance
Contact Information Email, mobile number, address Account Management & Communication
Financial Information Mobile banking number, transaction history Payment Processing
Technical Data IP address, browser, device model Security & Fraud Prevention
Gaming Data Gaming history, bet amounts, session duration Service Improvement & Responsible Gaming
Preference Data Language, communication preferences, favorite games Delivering Personalized Experiences
4

How Your Information Is Used

Hibaaje uses your information only for specific, legitimate purposes. We never use your data for anything outside the scope of our relationship with you, and we always ensure there is a legal basis for every use.

  • Account Management: Your information is used to create, verify, log in to, and secure your account.
  • Service Delivery: Your information is required to provide game access, deposits, withdrawals, and other features.
  • Customer Support: Your information is used to resolve issues quickly and provide effective support.
  • Security: To detect and prevent fraud, money laundering, and other illegal activity.
  • Legal Obligations: To meet tax, licensing, and other regulatory requirements.
  • Service Improvement: Analytical data used to enhance the gaming experience and develop new features.
  • Contact: To send important updates, transaction confirmations, and promotional offers.
  • Responsible Gaming: To identify the risk of gaming addiction and provide appropriate support.

You can opt out of marketing and promotional communications at any time. Essential service-related communications, such as transaction confirmations, cannot be turned off.

5

Sharing Data with Third Parties

Hibaaje never sells your data. In certain situations, limited information may be shared with trusted third parties — and in every such case, we ensure that the receiving party upholds the same standard of privacy protection.

  • Payment Providers: Financial information required to process transactions is shared securely with our payment gateway providers.
  • Identity Verification Services: During the KYC process, required information is shared with approved verification providers.
  • Technology Partners: Technical data shared with technology service providers who support the operation of the platform.
  • Legal Authorities: Information is provided in response to a valid court order or request from a regulatory authority.
  • Licensor: Data required for routine audits by gaming licensing authorities.

All third parties are contractually bound to uphold hibaaje's privacy standards. We regularly verify their security practices.

6

Cookie Policy

Hibaaje uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We are fully transparent about how cookies are used.

  • Essential Cookies: These cookies are essential for maintaining your login session and ensuring the core functions of the platform operate correctly.
  • Functional Cookies: Used to remember your language preference, settings, and personalized experience.
  • Analytics Cookies: To collect anonymous usage statistics and improve our services.
  • Security Cookies: Used to detect fraud and suspicious activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

Hibaaje does not use third-party advertising tracking cookies. Our cookies are used solely to improve your experience on the platform.

7

Data Retention Period

Hibaaje does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Active Account: All data is retained for as long as the account remains active.
  • Financial Records: Retained for a minimum of 5 years as required by legal obligations.
  • KYC Documents: Up to 7 years after account closure.
  • Gaming History: Retained for up to 3 years after account closure.
  • Log Files: Security logs are retained for a maximum of 12 months.
  • Support Conversations: Up to 2 years after the issue has been resolved.

Once the designated retention period has ended, your data is securely and permanently deleted or anonymized so that you can no longer be identified in any way.

8

Your Rights

As a hibaaje member, you have several important rights over your personal data. We respect these rights and are committed to responding promptly to any request.

  • Right to Access: You may request to see what information we hold about you. We will respond within 30 days.
  • Right to Rectification: If any of your information is incorrect or incomplete, you may request a correction.
  • Right to Erasure: In certain circumstances, you may request the deletion of your data.
  • Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data.
  • Right to Data Portability: You can request your data in a structured, readable format.
  • Right to Object: You may object to the use of your data for specific purposes.
  • Right to Opt Out: You can opt out of marketing communications at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible after verification.

9

Protection of Minors

Hibaaje is an adults-only platform, strictly for users aged 18 and above. We do not knowingly collect or process data from minors. Age verification is conducted at the point of registration.

If a parent or guardian believes their child has accidentally created an account, please notify our support team immediately. We will promptly close the account and delete all associated data.

For Parents: Use parental control software to keep your children away from online gaming platforms. hibaaje supports responsible gaming.

10

Privacy Policy Updates

Hibaaje may update this Privacy Policy from time to time, whether due to business needs, legal changes, or service improvements. The date of the most recent update is always shown at the top of the page.

For significant changes, we will notify you by email or platform notification. Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date. Previous versions are available on request.

11

Get in Touch

For any questions, concerns, or requests regarding the Privacy Policy, please contact the hibaaje data protection team. We take every inquiry seriously and respond promptly.

Email Support

[email protected]

Live Chat

24/7 Instant Support

Our Data Protection Officer (DPO) reviews all privacy-related complaints. We are committed to responding within 30 days of receiving your complaint.

FAQs

About the Privacy Policy Frequently Asked Questions

Never. hibaaje does not sell, rent, or trade your personal data to any third party. Data is shared only with trusted partners as necessary to deliver our services, and only to the extent required.

You may request that your data be deleted. However, certain information must be retained for a set period to meet legal obligations, such as financial records. Any data not legally required to be kept after account closure is promptly deleted.

Yes. All payment information is protected with 256-bit SSL encryption. Our payment gateway complies with PCI DSS standards. We never store card numbers or mobile banking PINs.

Absolutely. Every promotional email includes an Unsubscribe option at the bottom. You can also turn off marketing communications through your account settings or by contacting support. Please note that essential transactional emails cannot be disabled.

In the event of a data breach, hibaaje will notify affected members by email within 72 hours. The notification will include details of the incident, the potential impact, and the steps you should take.

KYC documents are retained for up to 7 years after account closure, in line with international anti-money laundering regulations. Once this period expires, all documents are permanently deleted.
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